专利名称：Expected wait time augmentation system
and method
发明人：Mark Williams,Eric Camulli,James
Pavlic,Ryszard Antonczyk
申请号：US11143857申请日：20050602公开号：US08594311B2公开日：20131126
专利附图：
摘要：An expected wait time augmentation system generates an expected wait valuerepresenting a time duration expected to elapse before a subject client is connected to aresource for servicing. The expected wait time augmentation system comprises aninterface to a work force management system for obtaining resource availability data anda wait time augmentation model for calculating an expected wait time value as a functionof base expected wait time data and the resource availably data. The estimated wait timevalue is provided to the subject client. The resource availability data includes, but is notlimited to, for a period of time: i) availability of resources; and ii) a scheduled change inthe availability of resources. The scheduled change in the availability of resources maycomprise a combination of data representing an effective time and a quantity of
resources scheduled to be available at the effective time.
申请人：Mark Williams,Eric Camulli,James Pavlic,Ryszard Antonczyk
地址：North Canton OH US,Copley OH US,Akron OH US,Twinsburg OH US
国籍：US,US,US,US
代理机构：Renner, Otto, Boisselle & Sklar, LLP
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