Final Examination of Business Communication (B)

Ⅰ. Judge whether each of the following statements is true or false.

1. Scientific management was concerned mainly with the individual workers and efficiency at the operational level. ( )

2. In scientific approach, the manager’s role is to give orders and maintain discipline.

( )

3. The well-known gangplank theory was developed by Henri Fayol. ( )

4. Elton Mayo recommended the human relations approach. ( )

5. The contingency approach emphasizes the importance of matching different situations with varying communication strategies. ( )

6. Both interpersonal and intrapersonal communication focus on the seeking of information such as observing, listening and reading. ( )

7. The strategic approach to communication tells us that when we communicate, we should deliberately analyze the different variables that affect communication. ( )

8. Effective communicating results in trust and openness, which generally improve job performance. In turn, future effective communication will get easier because of the trust and openness that has developed. This tells us the importance of communication climate. ( )

9. Communicators in a friendly relationship tolerate error and initial misunderstanding more than do those in a neutral or hostile relationship. ( )

10. In communication, senders must adapt the nature of the message to fit the interests of the receiver rather than just the senders’ personal interest. ( )

11. Each channel of the message has its advantages and disadvantages. So it can be said that some channels are superior to others. ( )

12. The physical distance between the sender and the receiver is one element considered in the environment. ( )

13. Many other listening barriers result from the listening-speaking differential.

( )

14. Social conversations and conferences are examples of casual listening. ( )

15. Classroom teachings need factual listening. ( )

16. Listening to the total environment means managers must listen to spoken as well as nonverbal messages. ( )

17. The complaint that “when I’m talking, he finishes sentences for me” relates to the 25-75 problem. ( )

18. Some statistics show that the verbal message is more important than the nonverbal one. ( )

19. The student asking for sick leave placed one hand on his left face as he explained his toothache. This is an example of repeating. ( )

20. The four arbitrarily established proxemic zones Americans have are rarely influenced by personal factors. ( )

21. Both the organization culture and the occasion dictate personal appearance( dress). ( )

22. The greater proximity among the various peoples of the world has increased the perceived differences among the peoples. ( )

Ⅱ. Choose the best answer for each of the following questions.

1. Which of the following is not an essential element for conflict? a. communication b. incompatibility c. argument

2. _______ may start a conflict.

a. Differences in value and perception b. Change c. Both a and b

3. The most obvious tendency of accommodating is to _______.

a. give in and get along b. compete and conquer c. withdraw and ignore

4. Compromising is characterized by ________. a. clear winners or losers

b. a willingness to give up something by each party c. low concern for production or tasks

5. Which of the following is not a belief on which problem solving strategy is based? a. Competition is very important in stimulating employees to achieve more. b. Managers do not use their power to force the solution

c. Managers express their views openly and share information freely.

6. Which of the following is the right attitude for the implementation of the win-win strategy?

a. To depersonalize the conflict or problem.

b. To focus on the most important part of the conflict at first. c. To value the positions of the individuals involved.

7. The first step in the problem-solving process is _______. a. analyze the problem b. define the problem c. develop a criteria for a good solution

8. Hofstede’s framework is one of the most widely referenced approaches for

analyzing ________.

a. systematic variations (differences) among cultures b. development tendencies among cultures c. complex systems among cultures

9. In low power distance culture, in many cases leaders _______. a. are elected b. are appointed c. inherit positions

10. Which item is not included in the definition of culture?

a. material objects b. behavior patterns c. cultural myths 11. Cultures change because of __________.

a. technological innovation b. social revolution c. both a and b

12. Which of the following statements is true?

a. We were born with our first culture, but we learn a second culture. b. Both our first and second culture are learned. c. Our first culture is easier to learn than the second.

13. _______ may develop in a culture.

a. Subcultures b. Pseudocultures c. Family cultures

14. The statement that “the mass of information is expressed in the explicit code

(words and rules)” speaks of _________.

a. high-context culture b. low-context culture c. not clear culture

15. Monochronic people are accustomed to _______. a. short-term relationships

b. have strong tendency to build lifetime relationships c. adhere to people and human relationships

16. “Working is basically to earn money which is necessary for living. In business as

well as in private life, people develop sympathy for those in trouble. Small and

slow is considered to be beautiful.” This describes ________.

a. a feminine culture b. masculine culture c. an overlapped culture

17. Which form of nonverbal behavior is universal? a. eye contact b. facial expression c. voice

18. When nonverbal behavior contradicts verbal behavior, _________. a. the nonverbal behavior is more believable b. both verbal and nonverbal are not believable. c. the verbal behavior is more believable.

19. Which of the following is true?

a. Except for emblems, nonverbal signals have a clear set meaning.

b. It is possible to tell what a nonverbal sign mean even without a context.

c. Nonverbal signals act as an adjunct to the spoken words. They add meaning the

words spoken.

20. Slumping, leaning and standing with weight on one leg belong to the subcategory

of __________.

a. gesture b. the body movement c. posture

21. Much of our daily business is likely to be conducted in the ________. a. public zone b. social zone c. personal zone

22. Which of the following is not included in nonverbal communication? a. dress b. space c. interview

23. In class when the teacher wants you to speak, he may face you, open his eyes,

open his arms with palms facing upward and look expectantly into your eyes. What is the function of this nonverbal behavior? a. substituting b. complementing c. regulating

24. In managerial communication, there are four elements in the third layer. One of them is message content which can be classified according to four factors. An accurate answer to the following question “When taken into custody (被拘禁), what was the suspect’s blood-alcohol level?” can be said to be _________. a. positive b. an fact c. controversial

25. Marqulis went through a divorce. He seems to miss his two teenage daughters and

needs someone to talk to about it. Which level of listening should the listener use?

a. Casual. b. Interactive. c. Empathic.

26. The global village myth proposed that ___________.

a. technological advancements would ultimately shrink the world to one big

happy global village

b. increased proximity among the various peoples of the world has enhanced the

perceived differences among those peoples

c. under the skin, peoples in the world are all alike

27. In China’s state-owned enterprises, in most cases, what conflict strategy is used in

laying off employees? a. Accommodating. b. Forcing.

c. Compromising.

28. Far from being a negative phenomenon, communication redundancy is very

important because __________.

a. It helps ensure that our message gets expressed. b. It helps us learn from the community around us.

c. It helps reveal the meaning of a message from elements other than the verbal

ones.

29. Which of the following is not related to the human relations approach?

a. It emphasizes interpersonal communication other than economic motivators or

the authority of a manager’s position.

b. The manager’s role is to delegate, facilitate, listen and trust.

c. It believes that attention to social needs and participation improve morale.

30. Which of the following is essential if a manager wants to implement the

problem-solving strategy?

a. To believe high-quality, mutually acceptable solution is possible. b. To ues authority wisely.

c. To have a sense of competition.

31. Which of the following is not related to empathic listening?

a. To put oneself in another person’s position or personality in order to better

understand that person’s emotions.

b. To build trust and mutual understanding. c. To get actual fact.

32. Which way is helpful for managers to create a good macro listening climate? a. To visit employees’ office frequently

b. To keep official titles and symbols of authority to a minimum. c. To agree with employees on unimportant things

Ⅲ. Answer the following questions briefly.

1． The strategic approach to communication may be compared to an onion. Each strategic component in different layers can be approached from different aspects. From what aspects should the receiver (decoder) be analyzed?

2. What are the differences between high power distance culture and low power

distance culture?

3. What are the causes of conflict?

4．What is the contradicting function for nonverbal communication? And give one example to show it.

Answers to the Questions

Ⅰ. Judge whether each of the following statements is true or false.

1. T 2. F 3. T 4. T 5. T 6. F 7. T 8. T 9. T 10. T 11. F 12. T 13. T 14. F 15. T 16. F 17. T 18. F 19. F 20. F 21. T 22. T

Ⅱ. Choose the best answer for each of the following questions.

1. c 2.c 3. a 4. b 5. a 6. a 7. b 8. a 9. a 10. c 11. c 12. c 13. b 14. a 15. b 16. a. 17. a 18. b 19. a. 20. c 21. c 22. b 23. c 24. c 25. b 26. b 27. c 28. c 29. a 30. b 31. c 32. b 33. b 34. a 35. c 36. c 37. b 38. a 39. b 40. b

Ⅲ. Answer the following questions briefly.

1. Personal relationship, status, interest in the message, feelings, knowledge, and

communication skills.

2. A manager in a culture with high power distance is seen as having dramatically more power than a subordinate would have. This manager is usually addressed respectfully by title and surname. He might favor a controlling strategy and behave like an autocrat.

In a culture with lower power distance, a manager is seen as having little more power than a subordinate. He is often addressed by first name, and manages by using an equalitarian communication strategy.

3. Objective factors such as the lines of authority, limited resources; subjective

(psychological) factors such as values and perception.

4. Nonverbal signals are usually sent unintentionally by the subconscious to say nonverbally the opposite of what is being said verbally. For example, a speaker who says, “ I’m delighted to be here” while fidgeting nervously with his notes and glancing at the ceiling is perceived as lying. Nonverbal signals can provide valuable clues to the truth of a message.